These Terms of Service ("Terms") constitute a legally binding agreement between you and SellerSmart ("Company", "we", "our", or "us") governing your access to and use of our website, platform, and services (collectively, the "Service").
By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are using the Service on behalf of a business or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.
If you do not agree to these Terms, you must not access or use the Service.
SellerSmart provides a software platform designed to assist online marketplace sellers with analytics, reporting, inventory management, and business optimisation. The Service integrates with third-party marketplace platforms to retrieve and analyse your seller data.
We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.
To access the Service, you must create an account. By registering for an account, you agree to:
You must be at least 18 years of age to create an account and use the Service. We reserve the right to refuse service, terminate accounts, or remove content at our sole discretion.
The Service enables you to connect your third-party marketplace accounts. By authorising such connections, you:
You may revoke access to your marketplace accounts at any time through the respective marketplace settings. Revocation of access may limit or disable certain features of the Service.
Access to the Service is provided on a subscription basis. Various subscription plans are available, each offering different features and usage allowances. Current pricing and plan details are published on our website.
Subscription fees are billed in advance on a recurring basis (monthly or annually, depending on your selected plan). By subscribing, you authorise us to charge your designated payment method on a recurring basis until you cancel your subscription. All fees are exclusive of applicable taxes unless otherwise stated.
We may offer free trial periods at our discretion. At the conclusion of a trial period, your subscription will automatically convert to a paid subscription unless you cancel prior to the end of the trial.
You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of the current billing period. No refunds or credits will be provided for partial subscription periods, except as required by applicable law.
We reserve the right to modify our pricing at any time. We will provide at least thirty (30) days' prior notice before any price increase takes effect for existing subscribers.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall not:
We monitor IP addresses and access patterns to detect violations of these terms, including unauthorised account sharing and multi-tenant usage. Violations may result in immediate termination of your account without refund.
The Service may include artificial intelligence features, chatbots, and automated assistants ("AI Features"). By using AI Features, you agree to the following:
All interactions with AI Features, including chat logs and conversation history, are recorded and stored for security monitoring, service improvement, and AI training purposes. By using AI Features, you consent to such recording and use of your interactions.
The Service, including all content, features, functionality, software, and documentation, is owned by SellerSmart or its licensors and is protected by copyright, trademark, patent, trade secret, and other intellectual property laws.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service solely for your internal business purposes.
You retain all ownership rights in your data. By using the Service, you grant us a limited licence to access, process, and display your data solely for the purpose of providing the Service to you.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
Without limiting the foregoing, we do not warrant that:
You acknowledge that data retrieved from third-party marketplaces may be delayed, incomplete, or inaccurate, and we are not responsible for such data quality issues.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SELLERSMART, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICE.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED POUNDS STERLING (£100).
The limitations in this section apply regardless of the theory of liability, whether based on contract, tort, negligence, strict liability, or any other basis, even if we have been advised of the possibility of such damages.
You agree to indemnify, defend, and hold harmless SellerSmart and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any rights of a third party; or (d) your data or content.
We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including, without limitation, if you breach these Terms.
Upon termination, your right to use the Service will cease immediately. All provisions of these Terms which by their nature should survive termination shall survive, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.
Any dispute arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales. You irrevocably consent to the personal jurisdiction of such courts.
These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and SellerSmart regarding the Service and supersede all prior agreements and understandings.
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.
We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website. Your continued use of the Service following the posting of revised Terms constitutes your acceptance of such changes.
If you have any questions regarding these Terms, please contact us at support@sellersmart.io.